Returns & Exchanges

At Kamado Joe International, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Package Your Items

Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn condition.

3

Ship It Back

Download and print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing