Frequently Asked Questions

Everything you need to know about shopping with Kamado Joe International.

How long does domestic shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please use our online portal to generate a prepaid return label.

Do you ship internationally?

Yes, Kamado Joe International ships to over 50 countries. Shipping costs and delivery timelines vary depending on your location and local customs processing.

How do I know which size to order?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.